1. Who We Are

DreX B.V. is a logistics, transport, and warehousing company based in the Netherlands. We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity & contact data: name, company name, email address, phone number, and address details you provide.
• Shipment & service data: pickup/delivery locations, shipment details, service preferences, and messages.
• Technical data: IP address, device/browser information, and usage data (e.g., pages visited), typically via cookies or analytics tools.
• Communication data: messages and correspondence you send to us by email, phone, or forms.

3. How We Use Your Personal Data

We use personal data for the following purposes:

• To respond to inquiries and provide quotations.
• To deliver, manage, and improve our logistics, transport, and warehousing services.
• To communicate with you about your requests, bookings, and operational updates.
• To comply with legal obligations (e.g., accounting, tax, and regulatory requirements).
• To maintain security, prevent fraud, and protect our website and operations.
• To analyze website performance and improve user experience (where permitted and/or with consent).

4. Legal Bases for Processing (GDPR)

We process your personal data under one or more of the following legal bases:

• Contract: processing necessary to perform a contract or take steps at your request before entering into a contract.
• Legitimate interests: to operate, secure, and improve our services and business, provided your interests and rights do not override ours.
• Legal obligations: where processing is required by applicable laws (e.g., tax, accounting).
• Consent: where required (for example, certain cookies or marketing communications).

5. Cookies & Analytics

Our website may use cookies and similar technologies to ensure basic functionality, improve performance, and (where used) understand how visitors interact with our site. Cookies may be:

• Necessary cookies: required for the website to function properly.
• Preference cookies: remember your settings (where implemented).
• Analytics cookies: help us understand site usage and improve content (where implemented).

You can control cookies through your browser settings and, where applicable, through our cookie consent banner. Disabling cookies may affect website functionality.

6. How We Share Personal Data

We may share personal data only when necessary and with appropriate safeguards, for example with:

• Service providers: hosting, email, IT support, analytics (if used), and other vendors supporting our business.
• Operational partners: subcontractors or partners involved in fulfilling transport and logistics operations (only when necessary).
• Authorities: where required by law, regulation, or legal process.

We do not sell personal data.

7. International Transfers

If we use service providers outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.

8. Data Retention

We keep personal data only as long as necessary for the purposes described in this Privacy Policy, and in accordance with legal, accounting, and operational requirements. When data is no longer needed, we securely delete or anonymize it.

9. Security Measures

We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission or storage is 100% secure.

10. Your Rights Under GDPR

Subject to applicable law, you may have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion (where applicable).
• Restrict or object to processing in certain circumstances.
• Data portability (where applicable).
• Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact us at info@drexbv.nl. We may request verification of identity before responding.

11. Complaints

If you believe our processing of personal data violates applicable law, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page, and the “Last updated” date will be revised accordingly.

14. Contact

For privacy questions or requests, contact:

DreX B.V.
Waalstraat 17, 2515 XK ’s-Gravenhage, Netherlands
Email: info@drexbv.nl
Phone: +31 73487290
KVK: 97209317